Frequently Asked Questions (FAQs)

I just placed an order—when will it ship?

Orders placed before 2 PM, Monday to Friday, will be shipped the same day.
Orders placed after this time will be shipped on the next working day.

Which couriers do you use?

• Standard Delivery: Royal Mail 48 (Estimated 2-3 working days)
• Express Delivery: DPD Next Day or Royal Mail 24 (Estimated 1-2 working days)

I have a problem with my delivery. What should I do?

Check your parcel tracking number, which was sent via email, to see the status of your delivery.

If you need further assistance or if your order arrived damaged or incorrect, please email us at 📧 info@italiasolutions.co.uk, and we will resolve this for you as quickly as possible.

Can I cancel or amend my order?

Yes! You can cancel your order before it ships. If you need to make changes, please contact us via email or phone, and we’ll be happy to update your order for you.

 

I have another question—can you help?

Of course! Feel free to reach out to us:

📞 Call: 01342 395991
💬 WhatsApp: 07880 099989
📧 Email: info@italiasolutions.co.uk

 

If your query is about an existing order, please include your order number in your message.